- According to the text, which of the following is a common problem CTOs encounter in documentation?
- Training files should be considered developmental and confidential and kept separate from __________.
- The CTO does NOT need to consider any characteristics other than generation that shape the individuals they will be working with.
- The __________ approach is a structured and standardized format that bridges traditional learning and hands-on training into a comprehensive CTO Training Program.
- When CTOs provide constructive feedback, it helps trainees feel valued, positively reinforces correct performance, and creates openness to constructive criticism when needed.
- In the communications cycle, the person who initiates the communication (CTOs in most training situations) is referred to as the __________.
- According to the text, which of the following is a step in setting goals?
- __________ refers to the situation in which the communication occurs.
- Agencies should develop and enforce strict policies regarding the storage and maintenance of __________.
- Active __________ involves demonstrating an interest and understanding in what is being said through staying focused, asking questions, listening for the main point, and comprehending the rationale behind what is being said.
- __________ writing refers to straightforward, easy to understand explanations and/or instructions dealing with a particular subject that include no feelings of the writer.
- __________ learners tend to retain and understand information by doing something "hands-on", while __________ learners like to think about something new before they try it.
- Paraphrasing restates the essence of the information in the listener's own words.
- During __________ Learning, the learner is assigned a problem, identifies what they need to know, then learns and applies it to solve the problem.
- __________ serve many purposes such as requesting or disseminating information or calling for action or responding to a call for action, among others.
- According to the text, in adult learning it is best to teach using a mix of visual, auditory, reading/writing, and kinesthetic instruction methods.
- The CTO must be constantly aware of the verbal messages and non-verbal cues from trainees to ensure they are not "overloaded."
- According to the text, a Do of Training Adults is:
- ___________ allows the trainee to experience the task under near-real conditions, putting them directly into a provided scenario created and controlled by the trainer.
- Communication can be categorized as __________, __________, and __________.