- If an issue is time urgent and complex, which of the following would be the most important factor in choosing a channel? A) social presence B) synchronicityC) management preference D) social acceptance
- A form of non substitutability occurs when people develop their _________ to differentiate their own resource from the alternatives.A) personality B) charismaC) personal brandD) discretion
- A manager asks his secretary to pick up his laundry at the cleaners on her way to work. The secretary refuses. This request was outside of the secretary's _________________.A) referent power.B) zone of indifference. C) norm of reciprocity. D) zone of reciprocity.
- What is the unstructured and informal organizational network that is founded in social relationships rather than organizational charts or job descriptions called?A) the message vineB) the grapevineC) the water cooler effectD) a codebook
- At Sunshine Toys, several employees must work together to develop a new product. No one in this group has worked with any of the others before, and the development of this product has not been attempted previously. What would be the most effective medium of communication in this situation? A)rich B) informalC) leanD) asynchronous
- Social networks generate power through which of the following? A) social capitalB) political behaviorC) network capitalD) organizational politics
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- Which of the following is correct according to the communication process model?A) Information flows through channels between the sender and receiver.B) The sender and receiver are at different levels and communicate only when the levels match.C) Communication is recognized as a free-flowing conduit.D) Noise improves the clarity of the sender's message
- Weigh the benefits and costs of committing crimes
- Which of the following is NOT one of the four factors for effective communication?A) similar codebooksB) motivation to use the channel C)different mental modelsD) experience with the channel
- Sofia works for Galaxy Manufacturing Inc., where her team shares a machine and materials with another team that works a different shift. Each team is responsible for ensuring that the machine is in working order and the work area is fully stocked before handing it over to the other team at shift change. The two teams sharing a work space and machine is known asinterdependence.A) reciprocal B) complete C) pooledD) sequential
- Which of the following best describes departmental teams?A) These teams consist of employees who have similar or complementary skills.B) Members have moderate power due to expertise.C) These teams typically disband on completion of a specific project.D) These are cross-functional teams whose members are usually drawn from several disciplines.
- _______ is a shared belief that engaging in interpersonal risk-taking will not have adverse consequences.A) Production blockingB) Psychological safetyC) Evaluation apprehensionD) Brainstorming
- For which of the following would a diverse team be better than a homogeneous team? A) in situations where the team must reach the performing stage of team development quicklyB) in finding viable solutions to difficult problemsC) in most organizational activities as they will have fewer conflicts D) on tasks requiring a high degree of cooperation
- Which of the following is NOT a factor that favors effective team behavior? A) individual rewards for contributions to the team B) information systems that support the team C) close physical layout of team members D) leadership that supports team behavior and structures
- Jose sends a congratulatory text to Martha and uses a happy emoji at the end of the message. What is the purpose of the emoji?A) It is an attempt to clarify the emotions behind the message.B) It replaces the need for text.C) It is an attempt to offset information overload.D) It is a way to tell Martha that he is just kidding
- High team cohesion and team norms that support the company's goals will generally result in performance.A) poorB) moderate C) high D) low