- Some people propose that..while others argue that...
- threaten the quality of life of local residents
- The customer-service department at Park-E Bank complains it is unable to keep track of its new business clients as the department handling data compilation has failed to enable a free exchange of information between the two departments. This has hindered the customer-service department to follow up on its customers' queries and update their relationship status with the bank. This has also impacted the department's sales target. This scenario exemplifies conflict due to which of the following?A) task interdependenceB) ambiguityC) differentiation D) Scarcity of resource
- What is the relationship between emotional intelligence and relationship conflicts?A) With emotional intelligence, conflicts tend to stay relationship based.B) Relationship conflict is less likely to occur if emotional intelligence is high.C) Emotional intelligence tends to increase the likelihood of relationship conflicts.D) Emotional intelligence is unrelated to relationship conflicts.
- __________are employees who coordinate the activities of work units toward the completion of a shared task or project. A) MediatorsB) ArbitratorsC) Inquisitors D) Integrators
- What are the two types of organizational conflict?A) task conflict and constructive conflict B) task conflict and optimal conflict C) task conflict and relationship conflict D) relationship conflict and optimal conflict
- Which third-party resolution method is usually least effective in organizations?A) intergroup mirroring B) inquisition C) mediationD)arbitration
- When do influence activities become organizational politics?A) when the activities are meant to benefit the organization B) when the action is motivated by self-interest C) when the politics are positiveD) whenever the influence tactic used is assertiveness
- At Double Talk Inc., Jeremy, a supervisor, pushes his employees' performance by constantly checking their work and threatening them if they fail to keep their deadlines. After months of mistreatment the employees get together and sign a letter to the human resources department to express their grievances. What form of influence are the employees using? A) impression management B) silent authority C) coalition formation D) assertiveness
- __________ goals are goals that the conflicting employees or departments value and whose attainment requires the joint resources and effort of those parties.A) MediatorB) DivisionalC) SuperordinateD) Subordinate
- Which of the following would be more likely to cause people to engage in organizational politics? A) organizational stability B) the presence of formal rules for resource allocation C) clear resource allocation decisions D) scarce resources in the workplace
- Jake slams his finger while closing a cabinet drawer. Due to _____ Mandy winces and shakes her hand.A) emotional contagionB) tacit knowledge C) passive listening D) emotional intelligence
- Which contingency of power refers to the availability of alternatives? A) discretionB)centrality C)substitutabilityD) visibility
- ___________________ is the freedom to exercise judgment in an organization.A) DiscretionB) VisibilityC) AbsorptionD) Centrality
- A sender and receiver belonging to the same group should use __________ when they want to transmit technical information more efficiently.A) jargon that they both understandB) nonverbal communicationC) information filteringD) mediators in communication
- What is management by wandering around (MBWA)? A) the process used by new executives to get familiar with their new office design and layoutB) an old strategy that results in ineffective upward communicationC) a communication process that should be used only when executives need to explain corporate decisions to the lower-level employeesD) a practice in which executives get out of their offices and learn from others in the organization through casual face-to-face dialogue
- Which of the following statements is TRUE about digital messages?A) They are often more diplomatic than written letters.B) They are usually inappropriate for ambiguous and novel situations.C) They are a poor medium to use for well-defined situations.D) They reduce information overload
- Social networks generate power through which of the following? A) social capitalB) political behaviorC) network capitalD) organizational politics
- If an issue is time urgent and complex, which of the following would be the most important factor in choosing a channel? A) social presence B) synchronicityC) management preference D) social acceptance
- At Sunshine Toys, several employees must work together to develop a new product. No one in this group has worked with any of the others before, and the development of this product has not been attempted previously. What would be the most effective medium of communication in this situation? A)rich B) informalC) leanD) asynchronous