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1. From your reading of the chapter-opening case study discussing ABB's use of enterprise social networking, which of the following statements best expresses ABB's experience? ABB's primary motivation for replacing its existing corporate intranet was to enhance its security. Implementing Yammer improved employee productivity and collaboration. Efforts to implement Yammer were met with significant resistance from employees. Yammer provided ABB with a single entry point to all the information and tools ABB employees need for their jobs.

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